Refund policy

If you purchase a paid service directly from Audyense (a subscription or a credit pack) and you’re not happy with it, we’ll refund you. We’d rather give a fast refund than have an unhappy customer.

Contact us within 30 days of your purchase through the contact page, including the order or account email used at checkout and a short note on what wasn’t working for you. You don’t need to give an extensive justification — “this wasn’t a good fit” is a valid reason.

Once we confirm the request, we issue the refund to your original payment method. Depending on your bank or card provider, it can take a few business days to appear on your statement after we process it.

This policy covers services purchased directly from Audyense. It does not cover fees charged by the social platforms or other third-party services you connect to Audyense — those are governed by that provider’s own terms, and you should contact them directly.

• Does browsing Audyense cost anything? No. Browsing the platform is free.
• What should I include? The account email or order details, plus a short explanation of what did not work for you.
• When will the refund appear? After we process it, your bank or card provider may take a few business days to show it.
• What if I bought directly from another vendor? Contact that vendor directly: its own refund and cancellation terms apply to that purchase.

Questions about a refund can be sent through the contact page.